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ABCM Corporation is a multi-service provider offering top-quality long term care solutions throughout the state of Iowa.

Family Satisfaction Survey

Our record speaks for itself

We have compiled the results of the annual Family Satisfaction survey for 2012, and compared them to the national benchmark data. ABCM exceeded the top 3 national benchmarks by more than 5%.
Rehabilitation Care Centers owned
and operated by ABCM Corporation outperformed the industry in all 22 categories.


PERCENT OF RESPONDENTS WHO RATED SATISFACTION AS GOOD OR EXCELLENT ABCM NATL
Respect by facility staff 97% 92%
Quality of care by nurses 97% 97%
Safety for residents 96% 90%
ABCM REHABILITATION CARE CENTERS OUTPERFORMED THE INDUSTRY IN EVERY CATEGORY ITEMS RANKED BY CORRELATION WITH RECOMMENDATION
1 Meeting spiritual needs 96% 83%
Staff's care and concern 96% 84%
2 Res to Res friendships 95% 85%
Staff to Res friendships 95% 85%
Family kept informed 95% 82%
Recommendation of facility 95% 84%
3 Resident privacy 94% 85%
Staff competency 94% 83%
Quality of care by aides 94% 79%
Overall Satisfaction 94% 87%
4 Meeting resident choices 93% 82%
Housekeeping services 93% 78%
Laundry services 93% 69%
5 Meaningful activities 92% 79%
6 Quality of rehab services 91% 81%
7 Dietary services 90% 68%
Management's responsiveness 90% 75%
8 Security of belongings 89% 69%
9 Grooming needs 87% 72%
10 Dining experience 86% 68%
11 Adequate # of nursing staff 83% 68%

 
 
   
   
ABCM Corporation Headquarters

1320 4th Street NE, P.O. Box 436, Hampton, IA 50441
Phone: (641) 456-5636 Fax: (641) 456-2320
  
 
 
   
 


 





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ABCM Corporation does not discriminate against any person on the basis of race, color, religion, sex, national origin, ancestry,
disability, or age in admission, treatment, or participation in its programs or activities or in privileges of employment.