| PERCENT OF RESPONDENTS WHO RATED SATISFACTION AS GOOD OR EXCELLENT |
ABCM |
NATL |
| How would you rate your overall satisfaction with our facility? |
96% |
85% |
| What is your recommendation of our facility to others? |
97% |
82% |
| ITEMS RANKED BY CORRELATION WITH RECOMMENDATION: |
| 1 |
The staff’s care and concern for the resident. |
97% |
84% |
| 2 |
The respect shown to the resident by staff. |
97% |
89% |
| 3 |
The quality of care provided by the nursing assistants. |
93% |
79% |
| 4 |
Meeting the resident's choices and preferences. |
96% |
82% |
| 5 |
The competency of staff. |
95% |
83% |
| 6 |
How safe it is for the resident. |
96% |
87% |
| 7 |
Management's responsiveness to your suggestions and concerns. |
93% |
75% |
| 8 |
Meeting the resident's need for grooming. |
89% |
69% |
| 9 |
Keeping you and your family informed about the resident. |
96% |
82% |
| 10 |
The cleanliness of the room and surroundings. |
94% |
78% |
| 11 |
Offering the resident opportunities for friendships with staff. |
98% |
85% |
| 12 |
Providing an adequate number of nursing staff to meet care needs. |
84% |
60% |
| 13 |
Meeting the resident’s need for privacy. |
95% |
85% |
| 14 |
The security of the resident’s personal belongings. |
90% |
65% |
| 15 |
Offering the resident meaningful activities. |
95% |
79% |
| 16 |
Offering the resident opportunities for friendships with other residents. |
96% |
85% |
| 17 |
How enjoyable the dining experience is for the resident. |
89% |
68% |
| 18 |
The quality of the meals. |
90% |
68% |
| 19 |
Meeting the resident's religious and spiritual needs. |
96% |
83% |
| 20 |
The quality of laundry services. |
93% |
69% |
| 21 |
The quality of rehabilitation therapy (physical, occupational, speech.) |
92% |
81% |
