We have compiled the results of our annual Family Satisfaction survey for 2009, and compared them to the national benchmark data.
ABCM rehabilitation care centers outperformed the industry in every category — all 22:
PERCENT OF RESPONDENTS WHO RATED SATISFACTION AS GOOD OR EXCELLENT |
ABCM |
NATL |
How would you rate your overall satisfaction with our facility? |
96% |
85% |
What is your recommendation of our facility to others? |
97% |
82% |
ITEMS RANKED BY CORRELATION WITH RECOMMENDATION: |
||
|
|
97% |
84% |
|
|
96% |
88% |
|
|
97% |
89% |
|
|
93% |
79% |
|
|
96% |
82% |
|
|
95% |
83% |
|
|
96% |
87% |
|
|
93% |
75% |
|
|
89% |
69% |
|
|
96% |
82% |
|
|
94% |
78% |
|
|
98% |
85% |
|
|
84% |
60% |
|
|
95% |
85% |
|
|
90% |
65% |
|
|
95% |
79% |
|
|
96% |
85% |
|
|
89% |
68% |
NOT PREDICTORS OF WHETHER FAMILY WOULD RECOMMEND THE FACILITY: |
||
The quality of the meals. (NOTE: This is a predictor for Residents.) |
90% |
68% |
Meeting the resident’s religious and spiritual needs. |
96% |
83% |
The quality of laundry services. |
93% |
69% |
The quality of rehabilitation therapy (physical, occupational, speech.) |
92% |
81% |
